Terms and Conditions
1.1 In these Contract Terms and Conditions of Stay words and expressions shall have their ordinary meaning unless otherwise defined within these Contract Terms and Conditions of Stay.
• Agreement (The Agreement) means these Contract Terms and Conditions of Stay.
• Booking Form means the form issued by the Owner to the Client containing details of the Equipment, Period of Hire and Hire Charge.
• Client (The Client) is the person entering into a rental agreement with the Owner and who is Principal to all obligations to this Agreement.
• Equipment is all the physical items included but not limited to: tent(s), Mattress Pack, Coir Door Mat, Floor Matting or Rugs, Tea Light Chandelier, Tea Light Candles, any and all LED Fairy Lights, Folk Art Tray, Folk Ashtray, Low Level Tables and any other Furniture, Egyptian Cotton Bedding Pack (optional) including Bedding (Pillows, Duvets and Blankets) and any accessories hereinafter included in the rental contract.
• Hire Charge means the amount payable by the Client to the Owner as specified in the Booking Form. All Hire Charges, including additional Equipment requests must be paid in full at the time of booking.
• Owner (The) is Wow Tents UK, registered address: Ancliff Villa, York Road, Chatteris, CAMBS, PE16 6EB and/or their subcontractors or agents.
• Period of Hire means the period of which any equipment is required, as identified in the Booking Form, to be ready and available for use.
2. Booking Confirmation
2.1 No verbal representations or arrangements are recognised by The Owner. 2.2 A booking may only be deemed valid once The Client is in receipt of a Booking Form and the Agreement from the Owner. The Owner will provide a Booking Form and Agreement subject to availability and upon full receipt of the Hire Charge. 2.3 Unless clearly stated on the booking confirmation no Wow Tents UK booking will include entry to any event or include event tickets.
3. Acceptance of the Equipment
3.1 The Client shall satisfy themself that the equipment as supplied by The Owner corresponds to the Booking and Agreement and is in working order. Any part of the Equipment found to be faulty shall be notified to The Owner within one day of receiving the equipment. Failure to do so will render The Client responsible for the total payment of the hire.
4. The Accommodation
4.1 Check-in times will be arranged at the time of hire. 4.2 Check-out must be no later than 11am on the departure date or as arranged in advance with The Owner. 4.3 No refunds will be given for earlier check out. 4.5 The Client accepts full responsibility for all Equipment. 4.6 Charges for children may be made regardless of whether or not the booker organises mattresses and bedding. All children must be registered on the booking confirmation.
5. Client’s Responsibility
5.1 The Client must accept full responsibility for all equipment and accessories provided. 5.2 The Client shall keep the Equipment in a good condition and not subject it to any misuse or wear and tear over that consistent with normal and reasonable use. Maintaining where applicable the manufacturers’ recommendations. 5.3 The Equipment should not be altered, modified or adjusted without The Owners’ prior consent. 5.4 The Client is responsible for reading carefully and adhering to the safety and operating instructions for the hire of the equipment/accommodation; should any of these operating and safety instructions be understood, The Client agrees not to use the equipment until having a complete and full understanding of how to safely operate the hire equipment. 5.5 The Client must be aware that any injury or damage caused by disregarding the safety guidelines is entirely the fault of The Client. 5.6 The Client should not use cooking or other gas appliances of any kind inside the tent. 5.7 The Client should also not use naked flames over and above what is provided by Wow Tents UK. Careful due care and attention must be observed at all times by the Client. 5.8 The Client should adhere to noise level regulation as regards to music/sound systems: no loud music will be allowed between 2am and 10am. If The Client is asked to lower levels on sound systems and The Client does not comply, The Owner reserves the right to remove sound systems and return them at check out. 5.9 The Client must respect the privacy of other guests of Wow Tents UK. 5.10 The Client should only bring food and drinks for their own consumption: casual vending is not allowed. Absolutely no glass is permitted within Wow Tents UK 5.11 The Client must be aware that any goods other than Wow Tents UK products will not be accepted as replacement under any circumstances. 5.12 It is the responsibility of The Client to ensure that all possible steps are taken to avoid injury.5.13 Power – phones and cameras can be charged but at the Clients own risk. The charging of E-Cigarettes are prohibited within Wow Tents UK.
6.1 All payments must be made in advance of the event. 6.2 All payments must be made in accordance with the terms stated on The Owner’s Booking Form or these Contract Terms and Conditions of Stay. Failure to remit payment in advance of the rental term result in the termination of rental Agreement.
7. Loss or Damage to Owner.
7.1 The Client shall during the period of hire be responsible for the maintenance and safe custody of the Owner’s equipment. 7.2 The Client shall be responsible for any damage and loss caused to The Owner’s equipment by his/her acts and omissions regardless of culpability. 7.3 The Client agrees to pay upon request by The Owner all costs incurred by The Owner in rectifying the condition of the equipment if it is returned damaged, unclean or incomplete.
8. Loss and Damage to Client.
8.1. All of the client’s possessions are the sole responsibility of the client. 8.2 The Owner does not take any responsibility for any loss or theft that may occur before, throughout or after the event 8.3 The Owner will not refund or reimburse the sum of the loss or theft to the client.
9. Liability to Third Parties
9.1 The Owner will not be responsible for and The Client will indemnify The Owner against all claims for the injury to persons or loss or damage to property. 9.2 The Client expressly acknowledges that The Owners are not the original manufacturer or supplier of the equipment. The Owner accepts no liability for any injury or death from any claim or proceedings arising from this contract with The Client.
10.1 The Owner will hold the client’s data securely and not pass his/her personal information on to any other third party unless demanded and required to under the law of the United Kingdom.
11. Cancellation of fully paid event bookings
11.1 The Client must be aware that for cancellation notices received more than 14 days after the booking payment date, refunds will not be available.
12. Cancellations of event deposits.
12.1 All event deposits are 90% refundable. A 10% admin fee applies to all deposits regardless of when the cancellation is made. All deposits must be converted and paid in full by the date specified when booking, Wow Tents UK reserves the right to cancel any event deposits if they are not converted and paid in full by the specified date. If cancellation is due to an Event Outside Our Control. Your rights for cancelling due to an Event Outside Our Control are set out in clause 13.4.
13. Events Outside Our Control.
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under these Terms that is caused by an Event Outside Our Control.
13.2 An Event Outside Our Control means any act or event beyond Our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or the existence of, threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks.
13.3 If an Event Outside Our Control takes place that affects the performance of Our obligations under these Terms:
13.3.1 We will contact you as soon as reasonably possible to notify you; and
13.3.2 Our obligations under these Terms will be suspended. Where the Event Outside Our Control affects Our provision of the Campsite Services to you, We will, if practical to do so, restart the Campsite Services as soon as reasonably possible after the Event Outside Our Control is over.
13.4 If the whole or part of a Booking is cancelled by you or Us due to an Event Outside Our Control, We will refund you the price relating to that part of the Booking less any costs (including administration costs) We reasonably incur. We will tell you what these costs are (if any) when you contact Us.
14. Force Majeure.
14.1 While every effort will be made by The Owner to carry out any order accepted the full performance of it is subject to variation or cancellation without refund by The Owner consequent upon Act of God, Epidemic, Pandemic, War, Strikes, Riots, Lockouts or any other disturbances: Fire, Flood, Storm, Gale and Tempest restrictions on the use of Transport, Fuel or Power, Requisitioning Storage of material or transport or any other cause beyond the control of the Owner.