Terms and Conditions

Terms and Conditions for the Supply of Accommodation for Hire:

  • Wow Tents is operated by Wow Tents Pty Ltd​​

  • Bookings or Purchase of a Ticket, Tent or Pass with Wow Tents does not include Festival or Event tickets or passes unless explicitly stated. Please ensure that all guests have the appropriate Festival or Event tickets or passes prior to booking your Accommodation.

 

  • Facilities, Services and Access Passes are provided on anticipated numbers staying within the campsite area. Our recommended numbers are, unless otherwise stated at point of sale:​

    • Scout Tent - up to 2 persons

    • 4m Bell Tent - up to or 3 persons, or 4 persons if BYO bedding

    • 5m Bell Tent - up to 5 persons, or 6 persons if BYO bedding

    • Luna Bell Tent - up to 4 persons

  • Unless otherwise stated in pre-sale information or pre-event communication, our Accommodation will be available during the main event campsite opening times for any event and we require you to vacate by midday on the final day of the event.

  • All Accommodation and Services must be paid for in full before the event.

  • Booking Fees are non-refundable and are calculated at 1% of ticket value (minimum $1 per Ticket/Tent/Pass)

  • Name changes are accepted with no additional charge - provided due notice is given to the office. Write to bookings@wowtents.com.au with details of your order and the change. We must be able to make contact with the new and old owner to verify the change. Changes are not valid until confirmed and Tickets are re-issued.

  • In the event of you needing to cancel your Booking, we will refund the value of your Ticket/Tent/Pass, minus an Administration Fee up to two weeks before any event.

    • Our Administration Fee is 10% of the Ticket/Tent/Pass value (max. $50 per ticket/tent/pass)

    • Any cancellations less than two weeks before any event are non-refundable.

    • In the event of the Event or Festival being cancelled by no fault of our own the above cancellation policy will remain in place.

    • Any exemption to the above cancellation terms and refund policy on compassionate or other grounds is at the discretion of the Directors.

  • We are not responsible and cannot be held liable for the security of any personal property left in tents, cars or in communal areas. Padlocks are not normally supplied for tents, you may bring your own however any Damages caused in the use of locking or removals of any locks are chargeable to the Hirer.

  • On arrival at the event (check-in) a credit/debit card may be required from which a returnable damage
    bond will be reserved or deducted.

  • Your bond may be withheld for the following reasons:​

    • damage to canvas cover or framework including unnecessary soiling of canvas covers.

    • damage or theft of furnishings.

    • unnecessary garbage being left in or the immediate vicinity outside your tent

    • smoking inside your accommodation (by law you are not permitted to smoke in rented spaces).

  • You agree to treat our staff, other users of our Services and Equipment and other individuals at an Event with respect at all times. Should you fail to do so or display any abusive, disrespectful or anti-social behaviour of any kind we reserve the right to refuse to provide any Services or Equipment to you and any refund will be at our absolute discretion.

  • We will not be held responsible for the actions of any individuals attending an event nor if those actions affect your enjoyment of the event or services provided. This applies whether or not those individuals are using our Services or Equipment. We do however want you to have an amazing stay so please let our on-site staff know (if applicable) if you have a problem or if any of our 'other' guests are becoming a nuisance.

  • Our total liability including the liability of our agents, subcontractors and employees in respect of any Services or Equipment provided to you will (except in relation to personal injury or death caused by our negligence or the negligence of our employees or agents) be limited to the amount paid for your ticket or booking.​

These terms apply up to 31/7/2020

Last updated 7 April 2020

Terms previous to 7 April 2020 can be viewed here

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©2020 Wow Tents Pty Ltd​

ABN 86 623 849 267​

Melbourne, Sydney, Brisbane

enquiries@wowtents.com.au