Terms and Conditions

WOW Tents Terms and Conditions for the Supply of Accommodation for Hire:

 1. Please be aware that we do not supply festival tickets. your booking with WOW Tents does not    include festival tickets.

2. Please ensure that all guests have the appropriate festival passes prior to booking your accommodation.

3. Facilities, services and access passes are  provided on anticipated numbers staying within the area. Our recommended numbers are  2-4 people per 4 metre bell and 2-6 people per 5 metre bell.

4. Our accommodation will be avilable on Main Capsite opening times for any event. We ask you to vacate by 11am on a Monday to give us time to take down and travel to our next event.

5. All accommodation must  be paid in Full before the event.

6. We will refund in full minus 15% for administrative costs up to two weeks before any event.
Cancellations less than two weeks before any event will receive 50% refund unless we can re sell your  accommodation.

In the event of the event/Festival being cancelled by no fault of our own the above cancellation policy will remain in place.

 7. We are not responsible for any one's personal property.

8. On arrival at the event (check-in) a credit/debit card will be required from which a returnable damage
deposit of 50 dollars will be reserved or deducted.

Deposits may be withheld for the following reasons:

damage to canvas cover or framework including uneccessary soiling of canvas covers.

Damage or theft of furnishings.

uneccessary garbage being left on floors of structures (bin bags are always provided).

Smoking inside your accommodation (by law you are not permitted to smoke in rented spaces).

 11.You agree to treat our staff, other users of our Services and Equipment and other individuals at an Event with respect at all times. Should you fail to do so or display any abusive, disrespectful or anti-social behaviour of any kind we reserve the right to refuse to provide any Services or Equipment to you and any refund will be at our absolute discretion.

12. We will not be held responsible for the actions of any individuals attending an event nor if those actions affect your enjoyment of the event or services provided. This applies whether or not those individuals are using our services or equipment. However we want you to have an amazing stay so please let our staff know if you have a problem or if any of our 'other' guests are becoming a nuisance.

13. Our total liability including the liability of our agents, subcontractors and employees in respect of any Services or Equipment provided to you will (except in relation to personal injury or death caused by our negligence or the negligence of our employees or agents) be limited to the amount paid for your booking.